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Organization Name: Freshworks

Job Category: Full time

Job Location: Chennai

Educational Qualification: Any Graduate fresher

Branch Of Study: All Branches Allowed. 

Vacancies: Various

Age Limit: Nil

Year Of Passing: 2021/ 2022/ 2023

Job Role Full Name: Customer Success Specialist - Grow

Eligible Criteria: No Criteria

Apply Mode: Online Application

Job Description :  Customer Success Specialist will understand a customer’s business, focus on driving business and technical value to the customer and deliver an impactful engagement. They build relationships with key stakeholders, act as an escalation point for issues that impact client success and create opportunities for optimal product adoption. As a Specialist your position will be to make sure you aim to expand our customers’ adoption, retention, and ultimately, success.

Roles and Responsibilities

1) Professionally manage relationships with a portfolio of assigned accounts

2) Build executive relationships within the customers organization

3) Make sure you exceed customer retention goals and ensure consistently high retention rates

4) Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle

5) Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products

6) Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features

7) Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue

8) Develop and execute retention plans for customers who may be at risk

9) Drive resolution of escalated account issues in coordination with Billing, Support, and other departments

10) Gain and maintain expert knowledge of Freshworks’s products and services

11) Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks

12) Manage contract related inquiries, questions, and issues from clients and other departments

13) Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible

Experience: Freshers/ Experienced 

Salary Details: Up to 5 LPA (Expected)

Selection Process: Online Assessment

Application Fee: No Fees

Starting Date To Apply: On Going

Last Date To Apply: Soon

About the Company: At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

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How to Apply ?

1) Apply Link: Click Here

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