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Organization Name: Accenture

Job Category: New Associate-Query Management

Job Location: Mumbai

Educational Qualification: Any Graduation

Vacancies: Various

Age Limit: Nil

Year Of Passing: Any Batches

Job Role Full Name: Service Desk Non-Voice Support

Eligibility Criteria:

Good to have skills: Customer service - Inbound,Adaptabile and flexibile

Apply Mode: Online Application

Job Description: 

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Roles and Responsibilities:-

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised.You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Last Date: not Disclosed

Experience: (0-2 years) Required freshers

Salary Details: Best in industry

Selection Process: HR Interview

Application Fee: NIL

Exam Details: update soon

About The Company:

It realizes tangible outcomes for their clients through provocative thinking and transformative insights, Accenture in India offers a wide range of services spanning strategy, consulting, digital, technology and operations.

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